Shipping in Italy/San Marino

Shipping is free for orders over €50.

For orders under €50, the shipping cost is €9 in Italy, with the exception of certain areas of Venice where the cost is €25.
For deliveries made with advance payment (Bank Transfer, PayPal, Credit Cards), only shipping costs apply.

Delivery Times

All orders received and paid for by 12:30 PM are processed within the same day. Orders received after 12:30 PM are processed the following day. If bank transfer is chosen as the payment method, orders will be held until payment is verified.
Shipments are normally handled via courier throughout the national territory. Deliveries take place, barring unforeseen circumstances, within 24/48h of shipment.*

Please note: orders received and processed during public holidays, weekdays, and weekends are shipped on the first available working day. In the case of cash on delivery payment, Food Italiano reserves the right to request further information and/or documentation from the customer, proving the identity of the person placing the order, in order to avoid and prevent problems during delivery and payment to the courier. As a consequence of the above, processing times for orders involving cash on delivery payment may be longer.

* Shipping times may vary for certain areas considered “remote” by the carrier.

Receipt of Goods

Upon delivery of the goods, the customer is required to check:

  1. – that the number of packages delivered corresponds to what was ordered;
  2. – that the packaging is intact and not altered, including the sealing tapes.

In case of tampering and/or breakage, the customer must immediately contest the shipment and/or delivery by adding the wording “ACCEPTED SUBJECT TO INSPECTION” on the delivery document received from the courier or other operator.
The customer must subsequently report any damage within 7 (seven) days of receipt of the goods according to the procedures provided by the operator chosen for shipment and/or delivery and according to the terms of the general conditions of sale published on our site.

In the event that the customer does not collect the ordered goods held at the courier’s warehouses within 5 (five) working days due to repeated impossibility of delivery to the address indicated by the customer at the time of the order, the order will be canceled and storage costs, to be quantified on a case-by-case basis, will be charged.