Contact Us
CONTACT US
FAQ (Frequently Asked Questions)
Click on the "Login/Register" button located at the top right of the homepage or click on this link, then enter your email address in the "CREATE YOUR ACCOUNT" section and fill in all the required fields for registration. Fields with an asterisk are mandatory fields. The email address you enter will be used for all communications related to your orders.
To place an order, you can select products directly from the homepage, or by clicking on "PRODUCTS" in the horizontal menu. Once you have chosen the product, click "+ADD TO CART", then a window will open with two options "CONTINUE SHOPPING" "PROCEED WITH ORDER", select the desired option. Once you have finished selecting products and added the last product, click "PROCEED WITH ORDER", this will open the cart with a summary of the chosen products. If you wish to increase quantities, simply click the "+" button next to the chosen product. Once you have finished selecting product quantities, click "PROCEED WITH ORDER" and, if you have not logged in previously, a page will open with 2 fields "CREATE YOUR ACCOUNT" "IF YOU ARE ALREADY A CUSTOMER ENTER YOUR LOGIN DETAILS".
- "CREATE YOUR ACCOUNT" see FAQ section "Site Access" "How can I register"
If you receive one or more packages that are visibly damaged, do not accept them, and ask the courier to note on the delivery document the phrase "damaged goods", of which one copy must be given to the courier, and one copy must be sent by you to Prometea SA at the email address info@prometea.ch
To maintain our high quality standards, our system is fully automated, so once an order has been placed, the ability to modify the order itself is not guaranteed.
If you need to modify an order, send an email to info@prometea.ch or call customer service at 0521992354 explaining your need, which will be evaluated based on the system automation.
Click on the "Login" button located at the top right of the homepage, then in the "IF YOU ARE ALREADY A CUSTOMER ENTER YOUR LOGIN DETAILS" section click "Forgot your password?" and follow the instructions provided. You will receive the requested information via email; we recommend checking your "spam" email folder as well, since sometimes the automated system sends emails to the "spam" folder.
